Is this Dr. Brand?
Since you are about 3.5 yrs post-op, how is everything?
I would be fed up too. I've had it for 5 years and had a failed surgery last year ( not from Dr. Brand). I would HIGHLY recommend him. He is very kind and thorough and truly takes his time with his patients. I've seen a lot of doctors for pilonidal cyst but he has been by far the best and most knowledgeable. Hope it goes well for you